What to Look for in a Great HVAC Company

May 1, 2019

Not knowing where to turn for professional service and repairs of your heating and cooling system can lead to feelings of frustration when you’ve never used an HVAC company in your local area. What separates a good HVAC company from a great one? How can you feel confident that the choice you make is right for your needs and budget? The following are a few considerations to help you narrow down your choices to those that are qualified and dedicated to providing great customer service.

Recommendations and Testimonials

What customers are saying about the HVAC company you are considering should matter when it comes to making the right choice for your situation. Ask for recommendations and check out any testimonials offered online about the company’s products and services.

You want to choose a company that seems to have a good reputation for taking care of their customers. See if anyone you know has used their services and get their personal thoughts on work quality, pricing and more.

Certifications and Experience

As costly as your HVAC system is to replace, you should make sure that the company you call on for service and repairs has experience in dealing with your particular make and model. Choose a service that has a decent track record for creating satisfied customers. Are their service technicians certified and well-trained to handle the job at hand? Has the company won any awards or recognition for excellence in service?

Customer Service and Communication

Responsiveness with customer service concerns should also be a factor in making your final choice in HVAC services. You need a company that is willing and able to answer any questions you have before committing to the appointment time. Does the company stay in contact with you if they are running behind schedule? You want a company that values your time as much as they do their own.

Call Cooper Heating & Cooling for all of your HVAC repair or replacement needs in the Denver, Colorado Springs, and Fort Collins areas. Our team of certified technicians is ready to bring you the heating and cooling solutions you need. We also handle plumbing, electrical and indoor air quality issues, so contact us today.

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